Ali’s Knowledge Base

While installing Office 2003 on Windows XP, you receive a message similar to:

ERROR 1921
Service ‘MDM’ could not be stopped. Verify that you have sufficient privileges to stop system services.

This behavior occurs if the Machine Debug Manager service is not configured to start automatically.
To resolve this problem:

1. Open a CMD.EXE window.
2. Type the following command and press Enter:
REG ADD “HKLM\SYSTEM\CurrentControlSet\Services\MDM /V Start /T REG_DWORD /F /D 2
3. Shutdown and restart Windows XP.
4. Install Office 2003.

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